Privacy Policy

Last Updated: [1st January 2024]

At Tripora.id, operated by PT Orin Tripora Group (“we,” “us,” or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://tripora.id and use our online tour and travel booking services.

For the purpose of the General Data Protection Regulation (GDPR), we are the Data Controller.

1. Information We Collect

We collect several types of information to provide and improve our services to you:

  • Personal Identification Information: Name, email address, phone number, physical address, date of birth, and nationality.
  • Travel Documentation: Passport numbers, expiry dates, and visa information (required for international bookings).
  • Financial Information: Payment card details and billing information (processed via secure third-party payment gateways).
  • Technical Data: IP address, browser type, time zone setting, location data, and operating system.
  • Usage Data: Information about how you use our website, products, and services.

2. Legal Basis for Processing

Under GDPR, we process your data based on the following legal grounds:

Performance of a Contract: To process your booking and manage your travel arrangements.

Consent: When you subscribe to our newsletter or allow cookies.

Legal Obligation: To comply with tax, accounting, or regulatory requirements.

Legitimate Interests: To improve our services, prevent fraud, and conduct website analytics.

3. How We Use Your Information

We use the collected data for various purposes:

  • To process and confirm your travel bookings and reservations.
  • To send booking confirmations, updates, and travel itineraries.
  • To provide customer support and respond to inquiries.
  • To process payments and prevent fraudulent transactions.
  • To send promotional emails and newsletters (only with your explicit consent).
  • To comply with legal and regulatory requirements in Indonesia and destination countries.

4. Data Sharing and Disclosure

We may share your information with:

  • Payment Processors: To securely handle your financial transactions.

  • Regulatory Authorities: When required by law (e.g., immigration or customs).

  • Business Transfers: In the event of a merger, acquisition, or sale of PT Orin Tripora Group assets.

Note on International Transfers: As a travel agency, your data may be transferred to and processed in countries outside the European Economic Area (EEA) depending on your travel destination. We ensure that such transfers comply with GDPR requirements.

5. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law (e.g., for tax or accounting purposes, typically 5–7 years).

6. Your Data Protection Rights

Under the GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Request that we correct inaccurate or incomplete information.

  • Erasure (“Right to be Forgotten”): Request that we delete your data under certain conditions.

  • Restriction: Request that we limit the processing of your data.

  • Data Portability: Request a transfer of your data to another organization.

  • Objection: Object to our processing of your data for direct marketing.

To exercise these rights, please contact us at hi@tripora.id.

7. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy.

8. Security of Your Data

We implement robust technical and organizational security measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the Internet is 100% secure.

9. Third-Party Links

Our website may contain links to other websites. This Privacy Policy applies only to tripora.id. We are not responsible for the privacy practices of external sites.

10. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

PT Orin Tripora Group

Website: https://tripora.id

Email: hi@tripora.id

Address: Graha Merdeka 15 Renon, Sumerta Kelod, Denpasar, Bali, Indonesia 80239.

 

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